Shipping policy

At Sunehri Dastaan, every order is packed with care and dispatched quickly so your bags reach you safely and on time.

🚚 Shipping

• Delivery time: 3–4 working days across Pakistan
• Standard shipping: Rs.300 per item
• Tracking: A tracking link is shared by SMS or email once your order is confirmed.

📦 Returns & Exchanges

• Exchanges: Allowed within 30 days of delivery.
• Condition: Item must be unused, undamaged, and in original packaging.
• Charges: Pickup + re-delivery charges are to be paid by the customer.
• Damaged deliveries:
• Must be supported with an unboxing video from the moment the sealed parcel is opened
• Only then eligible for exchange
• No refunds or returns without proper proof

💳 Refunds

• Refunds are only issued for verified damaged items.
• Refunds are processed once the product is returned and inspected.
• Refund method: Original payment channel (Bank Transfer / Wallet / COD Reversal).

📞 Need Help?

Call or WhatsApp: 0321-1118260
Email: sunehridastaan@gmail.com