City Monogram Zip Backpack

At Sunehri Dastaan, we want your experience to be smooth and reliable.
Below are our complete exchange, return, and refund terms.

EXCHANGES (Allowed for ANY Reason)

You may request an exchange for any reason within 30 days of receiving your order.

For all exchanges, the pickup and re-delivery charges will be paid by the customer.

Exchange Conditions

To be eligible:

• The product must be in original condition
• All tags, packaging, and accessories must be intact
• The item must be unused
• The original packaging should be returned with the product

Once we receive and inspect the returned item, your replacement will be shipped.

REFUNDS (Only for Damaged Items)

We only offer refunds if the delivered item is damaged or defective.

Important: Damage Claim Requirement

Customers must provide a continuous unboxing video, recorded from the moment the sealed parcel is opened.
Still photos or videos recorded after unboxing will not be accepted.

Without the required proof, the claim will be decided at the sole discretion of Sunehri Dastaan.

ORDER VERIFICATION

Every order is packed under CCTV and documented internally.
These packing records serve as the final proof of the items and quantities shipped.

SHORTAGE OR WRONG-ITEM CLAIMS

For any shortage or incorrect item complaint, you must also provide a continuous unboxing video starting from the sealed parcel.

Claims made without proper proof will be handled at the company’s discretion.

PRODUCT TAMPERING

If you suspect tampering:

• Keep the original product
• Keep the original packaging
• Do not discard anything

We will guide you on how to send it back for inspection.

CONDITIONS THAT DO NOT QUALIFY

• Items without original packaging
• Items used, damaged, or altered by the customer
• Exchanges requested without covering courier charges
• Claims made without an unboxing video

NEED HELP?

Contact us at:
Email: support@sunehridastaan.com
Phone & WhatsApp: 0321-1118260

We’re always here to assist you with exchanges or damaged-item claims.

At Sunehri Dastaan, every order is packed with care and dispatched quickly so your bags reach you safely and on time.

🚚 Shipping

• Delivery time: 3–4 working days across Pakistan
• Standard shipping: Rs.300 per item
• Tracking: A tracking link is shared by SMS or email once your order is confirmed.

📦 Returns & Exchanges

• Exchanges: Allowed within 30 days of delivery.
• Condition: Item must be unused, undamaged, and in original packaging.
• Charges: Pickup + re-delivery charges are to be paid by the customer.
• Damaged deliveries:
• Must be supported with an unboxing video from the moment the sealed parcel is opened
• Only then eligible for exchange
• No refunds or returns without proper proof

💳 Refunds

• Refunds are only issued for verified damaged items.
• Refunds are processed once the product is returned and inspected.
• Refund method: Original payment channel (Bank Transfer / Wallet / COD Reversal).

📞 Need Help?

Call or WhatsApp: 0321-1118260
Email: sunehridastaan@gmail.com

📞 Need Help?

Call or WhatsApp: 0321-1118260
Email: sunehridastaan@gmail.com